THOMAS DAVID Posted August 22, 2023 Report Share Posted August 22, 2023 I have purchased a license. I am unable to Activation the software. I keep receiving a message to buy the software. I have uninstalled and reinstalled the software. I can't file a trouble ticket because my request is rerouted to someplace else. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 22, 2023 Official Nitronaut Report Share Posted August 22, 2023 Hello @THOMAS DAVID Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
THOMAS DAVID Posted August 23, 2023 Author Report Share Posted August 23, 2023 No help license number Nitro Pro 13. I purchase Nitro Pro 14. I followed all the links that took me to different pages and ask to submit a ticket which was rejected. Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro. Serial Number 2094 Version 14 Status Active Number of Activations 0 Number of Activations Allowed 2 Then a request to select a device. Unable to Deactivate. Link to comment Share on other sites More sharing options...
THOMAS DAVID Posted August 23, 2023 Author Report Share Posted August 23, 2023 Nitro PDF Pro Activation Assistant There was an issue with the activation certificate. If you activated manually, click 'Back' and re-enter the activation certificate. Ensure that you have copied the certificate correctly. If you still encounter problems, please contact support via the link below. Submit a support request. Unable to submit support request. Link to support then transferred to another page to another page and back to original link. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 29, 2023 Official Nitronaut Report Share Posted August 29, 2023 Hello @THOMAS DAVID Thank you for contacting us - I'm happy to assist you. I released your serial number so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Oneida Posted August 29, 2023 Report Share Posted August 29, 2023 That is the exact problem I have. No matter how many times I try, I am unable to activate my 13V. I got a message saying my serial number is invalid. Please help me. Link to comment Share on other sites More sharing options...
Tim Robinson Posted August 30, 2023 Report Share Posted August 30, 2023 (edited) I have the same problem as Thomas Davis. I purchased Nitro Pro on July 31st via Cleverbridge (Re# *****) via Paypal and downloaded the Free Trial Version (as instructed). The Free Trial has expired. I've attempted to activate several times. Your system first recognizes my serial number, tells me to Deactivate something, Deactivation pane appears telling me to pick something with no instructions on what to deactivate. Does this mean to deactivate the Nitro Pro program? Nothing works. Cleverbridge always refers me back to your support ticket which appears not to work. I can send you my serial number and Cleverbridge reference number, if that helps. However, I only have a screen shot of these numbers, not a URL. I'm really wasting time to create a UHL just for this. Help. Your assistance with better instruction would be greatly appreciated. Thank you. Tim Edited September 16, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Tim Robinson Posted August 30, 2023 Report Share Posted August 30, 2023 (edited) I have the same problem as Thomas Davis. I purchased Nitro Pro on July 31st via Cleverbridge (Re# ****) via Paypal and downloaded the Free Trial Version (as instructed). The Free Trial has expired. I've attempted to activate several times. Your system first recognizes my serial number, tells me to Deactivate something, Deactivation pane appears telling me to pick something with no instructions on what to deactivate. Does this mean to deactivate the Nitro Pro program? Nothing works. Cleverbridge always refers me back to your support ticket which appears not to work. I can send you my serial number and Cleverbridge reference number, if that helps. However, I only have a screen shot of these numbers, not a URL. I'm really wasting time to create a UHL just for this. Help. Your assistance with better instruction would be greatly appreciated. My purchase was for Nitro Pro 14. Thank you. Tim Edited September 16, 2023 by Leslie V Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 16, 2023 Official Nitronaut Report Share Posted September 16, 2023 Hello @Tim Robinson I cannot locate any records using the Reference number or email address that you provided. Can you please send me the purchase invoice so I can locate the account? Link to comment Share on other sites More sharing options...
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