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Unable to upgrade


Peter Eben

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Hi

I have Nitro Pro 13 and was curious about upgrading to V14.  I have tried to link below

https://gonitro.com/support/upgrade

And when I enter my serial number it says "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue"

Can someone help me ?

Thanks

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  • Official Nitronaut
Reymund Oyong

Greetings @Peter Eben

Thank you for reaching out through our Community Forums!

I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access our Upgrade Page and then try to upgrade your serial number. 

Kind regards,

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