Ray Wilson Posted August 22, 2023 Report Share Posted August 22, 2023 When trying to upgrade from Ver 13 to Ver 14 I received the message that you were unable to validate my serial number. When I purchased Nitro Pro 13 in Feb 2022 it stated that it "includes Nitro Pro 14 when it comes out" Can someone help me resolve this issue. Thanks in advance. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 25, 2023 Official Nitronaut Report Share Posted August 25, 2023 Greetings @Ray Wilson Thank you for reaching out through our Community Forums! I have sent you a direct message here about your upgrade options to version 14. Kind regards, Link to comment Share on other sites More sharing options...
Alastair Richardson Posted August 26, 2023 Report Share Posted August 26, 2023 I have the same issue, can someone help? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4, 2023 Official Nitronaut Report Share Posted September 4, 2023 Greetings @Alastair Richardson Thank you for reaching out through our Community Forums! I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access again our Upgrade Page and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
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