Rahul Shah Posted August 24, 2023 Report Share Posted August 24, 2023 Hi Team, I have also tried to get an upgrade from version 12 with serial no(s) 234xxxxxxxxxxxx887 and 234xxxxxxxxxxxx516 but also the error message:We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 25, 2023 Official Nitronaut Report Share Posted August 25, 2023 Greetings @Rahul Shah Thank you for reaching out through our Community Forums! Kindly provide the complete serial number so we can check its eligibility for upgrade. Please note that all posts in this Community Forum are not visible to the public. We hide the serial number and other confidential details before approving the post. Thus, sending the serial number here is safe, and only the Nitronaut moderators can see and hide it before approving the post. Kind regards, Link to comment Share on other sites More sharing options...
Rahul Shah Posted August 28, 2023 Author Report Share Posted August 28, 2023 (edited) 234***-******-***516 and 234***-******-***887 Edited September 4, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Rahul Shah Posted August 31, 2023 Author Report Share Posted August 31, 2023 (edited) On 8/26/2023 at 6:51 AM, Reymund Oyong said: Greetings @Rahul Shah Thank you for reaching out through our Community Forums! Kindly provide the complete serial number so we can check its eligibility for upgrade. Please note that all posts in this Community Forum are not visible to the public. We hide the serial number and other confidential details before approving the post. Thus, sending the serial number here is safe, and only the Nitronaut moderators can see and hide it before approving the post. Kind regards, 234***-******-***516 and 234***-******-***887 Please update on this/. Edited September 4, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4, 2023 Official Nitronaut Report Share Posted September 4, 2023 (edited) Hi @Rahul Shah My apologies for the delay in getting back to your update in this post. I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access again our Upgrade Page and then try to upgrade your serial number. Kind regards, Edited September 4, 2023 by Reymund Oyong Link to comment Share on other sites More sharing options...
Rahul Shah Posted September 4, 2023 Author Report Share Posted September 4, 2023 Thank for helping on this. Appreciate the help. Link to comment Share on other sites More sharing options...
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