Nicholas Cunningham Posted August 24, 2023 Report Share Posted August 24, 2023 (edited) My license isn't upgrading properly and I don't understand why. Please help! 504************111 Edited September 4, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4, 2023 Official Nitronaut Report Share Posted September 4, 2023 Greetings @Nicholas Cunningham Thank you for reaching out through our Community Forums! I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access our Upgrade Page and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Darrin Maddox Posted September 10, 2023 Report Share Posted September 10, 2023 I clicked on the above and it says I already have it and am currently operating with it. However, when I click to have a document signed, says I need to buy it? When I click help, says 0 of 2 are activated Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 11, 2023 Official Nitronaut Report Share Posted September 11, 2023 Greetings @Darrin Maddox Thank you for reaching out through our Community Forums! Your Nitro PDF Pro application is activated using the serial number you have purchased. The activation can be done by opening the application and then navigating to the Help tab > About Nitro Pro and then clicking Activate. Enter your serial number and then click Activate. Regarding the document being signed, were you clicking the Signature Request in the Nitro PDF Pro application? If so, please note that this tool is for Nitro Sign which has been integrated into Nitro PDF Pro. Clicking this tool will upload the document in Nitro Sign and process the signature request workflow through web access. Please be aware that Nitro PDF Pro and Nitro Sign do not share the same license. Nitro PDF Pro is the application you install on a machine to create and/or edit PDF documents, while Nitro Sign is a web-based electronic signature solution. Signing up for a Nitro Sign account is free and a 14-day trial is provided so users can experience the e-signing feature of Nitro Sign. When the Nitro Sign trial period has expired, you may opt to continue using its services through subscription. Kind regards, Link to comment Share on other sites More sharing options...
Manny Blatt Posted September 19, 2023 Report Share Posted September 19, 2023 Contemplating the upgrade from 12-14 with 35% discount and about to download the trial but upgrade portal displays "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Please fix this. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 27, 2023 Official Nitronaut Report Share Posted September 27, 2023 Greetings @Manny Blatt Thank you for reaching out through our Community Forums! Can you kindly provide the serial number that you would like to upgrade to version 14 through the Upgrade Page? Kind regards, Link to comment Share on other sites More sharing options...
Matthew Hammond Posted September 28, 2023 Report Share Posted September 28, 2023 (edited) Hi Reymund, I am trying to upgrade to Version 14 but am receiving the same message as others stating that my serial number is unable to be validated, can you please assist? 504************111 Matt Edited October 2, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
G Balter Posted September 28, 2023 Report Share Posted September 28, 2023 So I'm trying to upgrade to 14 and am having the same issue as Nicolas Cunningham above: The site won't/can't verify my serial number. I upgraded to 13 from 12 with my original serial, and when I did it gave me another one starting with the same 3 digits as his. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 2, 2023 Official Nitronaut Report Share Posted October 2, 2023 Greetings @Matthew Hammond Thank you for reaching out through our Community Forums! I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access our Upgrade Page again and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 2, 2023 Official Nitronaut Report Share Posted October 2, 2023 Greetings @G Balter Thank you for reaching out through our Community Forums! Could you please provide the complete serial number that you would like to upgrade to the latest version? Please note that initial posts (not approved yet) in this Community Forum are not visible to the public. We hide the serial number and other confidential details before approving the post. Thus, sending the serial number here is safe, and only the Nitronaut moderators can see and hide it before approving the post. Kind regards, Link to comment Share on other sites More sharing options...
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