Upgrading to Nitro 14

[Nicholas Cunningham]

My license isn't upgrading properly and I don't understand why. Please help!

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Edited September 4 by Reymund Oyong
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[Reymund Oyong]

Greetings @Nicholas Cunningham

Thank you for reaching out through our Community Forums!

I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access our Upgrade Page and then try to upgrade your serial number. 

Kind regards, 

[Darrin Maddox]

I clicked on the above and it says I already have it and am currently operating with it.  However, when I click to have a document signed, says I need to buy it?  When I click help, says 0 of 2 are activated

[Reymund Oyong]

Greetings @Darrin Maddox

Thank you for reaching out through our Community Forums!

Your Nitro PDF Pro application is activated using the serial number you have purchased. The activation can be done by opening the application and then navigating to the Help tab > About Nitro Pro and then clicking Activate. Enter your serial number and then click Activate. 

Regarding the document being signed, were you clicking the Signature Request in the Nitro PDF Pro application?
If so, please note that this tool is for Nitro Sign which has been integrated into Nitro PDF Pro. Clicking this tool will upload the document in Nitro Sign and process the signature request workflow through web access. 

Please be aware that Nitro PDF Pro and Nitro Sign do not share the same license. 
Nitro PDF Pro is the application you install on a machine to create and/or edit PDF documents, while Nitro Sign is a web-based electronic signature solution. 

Signing up for a Nitro Sign account is free and a 14-day trial is provided so users can experience the e-signing feature of Nitro Sign. 
When the Nitro Sign trial period has expired, you may opt to continue using its services through subscription. 

Kind regards,