Unable To Retrieve Upgrade Offer

[Jamil Taylor]

I visit this page:  https://www.gonitro.com/support/upgrade

When I enter my license code copied from the email I had received during license purchase, I receive the following message on the website:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

This is the reason I am starting this topic.

Help please?

[Reymund Oyong]

Greetings @Jamil Taylor

Thank you for reaching out through our Community Forums!

Could you please provide the license code that you were trying to upgrade through the Upgrade Portal?
We hide the serial number and other confidential details before approving the post. Thus, sending the serial number here is safe, and only the Nitronaut moderators can see and hide it before approving the post.

Kind regards,