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Trouble Accessing License Keys

Ben Weber

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Ben Weber

Good Afternoon,

In February 2022, my boss purchased 4 licenses for Nitro Pro 13.

Unfortunately since then, we have changed domain providers, and do not have access to the email with our Serial Numbers anymore.

The Order Ref Number: 32*****09

Order Placed Under: annette@ada********am.com

Would you be so kind to send the license keys to the email address the purchase was made under?

We appreciate your help.


Thank You


Edited by Reymund Oyong
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  • Official Nitronaut
Reymund Oyong

Greetings @Ben Weber

Thank you for reaching out through our Community Forums!

I have requested our merchant (CleverBridge) to send again the Invoice Receipt, which contains the serial numbers, to the email address annette@ada********am.com. 
Kindly ensure the owner of the email to review both the email inbox and spam/junk mail folder for this email. 

Kind regards, 

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