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Trouble Accessing License Keys


Ben Weber

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Good Afternoon,

In February 2022, my boss purchased 4 licenses for Nitro Pro 13.

Unfortunately since then, we have changed domain providers, and do not have access to the email with our Serial Numbers anymore.

The Order Ref Number: 32*****09

Order Placed Under: annette@ada********am.com

Would you be so kind to send the license keys to the email address the purchase was made under?

We appreciate your help.

 

Thank You

Ben

Edited by Reymund Oyong
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Reymund Oyong

Greetings @Ben Weber

Thank you for reaching out through our Community Forums!

I have requested our merchant (CleverBridge) to send again the Invoice Receipt, which contains the serial numbers, to the email address annette@ada********am.com. 
Kindly ensure the owner of the email to review both the email inbox and spam/junk mail folder for this email. 

Kind regards, 

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