Brian Merritt Posted August 24, 2023 Report Share Posted August 24, 2023 I am not yet a Nitro customer. I downloaded and installed the free trial, when I launched it, it immediately said the trial was expired. The chat feature is fully automated to the point I cannot interact with a human to figure out how to resolve the expired trial message. Can anyone help? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 28, 2023 Official Nitronaut Report Share Posted August 28, 2023 Greetings @Brian Merritt Thank you for reaching out through our Community Forums! Is this the first time you install the application on your computer? If not, you may have installed and used the trial period before. Also, which version is installed on the computer? This can be located when you open the application and then navigate to the Help tab > About Nitro Pro. If version 14, please provide the Nitro Computer ID found under the Help tab > About Nitro PDF Pro > Activate/Deactivate > Advanced. We will try to see if we can reset the trial period. Kind regards, Link to comment Share on other sites More sharing options...
Chris Quigley Posted September 11, 2023 Report Share Posted September 11, 2023 Hi, I am having the same issue. New laptop and therefore Nitro not previously installed. I have followed the instructions for starting the free trial but just faced with the expired trial issue - appreciate any assistance on this matter also. Really wished there was an option to access support via a chat function rather than having to register to community group etc. Thanks C Link to comment Share on other sites More sharing options...
Valeria Arenas Montano Posted September 18, 2023 Report Share Posted September 18, 2023 (edited) Hello, Same issue here with Nitro Pro 14. I haven't been able to use the trial because it was expired immediately after installation on a computer that had never had Nitro Pro installed. I tried on two different computers and I got the same issue. Computer ID is SKF*********ArPDCK. I am interested in buying it but I do need to make sure that it will do what I need, so I would appreciate your help. Thank you Edited October 2, 2023 by Reymund Oyong Hide Computer ID Link to comment Share on other sites More sharing options...
Ian Crocker Posted September 19, 2023 Report Share Posted September 19, 2023 (edited) I am having the same problem. Signed up for the trial yesterday installed and launched today and it tells me the trial has expired. I have not installed Nitro before. Nitro computer ID is tjYgyu**********DWa7 Edited October 2, 2023 by Reymund Oyong typo | Hide Computer ID Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 2, 2023 Official Nitronaut Report Share Posted October 2, 2023 Greetings @Chris Quigley Thank you for reaching out through our Community Forums! Please ensure that you have Nitro PDF Pro 14 installed on the computer. This can be located when you launch the application and then navigate to the Help tab > About Nitro Pro. If version 14, please provide the Nitro Computer ID found under the Help tab > About Nitro PDF Pro > Activate/Deactivate > Advanced. We will try to see if we can reset the trial period. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 2, 2023 Official Nitronaut Report Share Posted October 2, 2023 Greetings @Valeria Arenas Montano @Ian Crocker Thank you for reaching out through our Community Forums! Could you please try to restart your Nitro PDF Pro 14 installation and check again the trial period? Kind regards, Link to comment Share on other sites More sharing options...
Valeria Arenas Montano Posted October 3, 2023 Report Share Posted October 3, 2023 Hi Reymund, Thank you for your message. I tried uninstalling and reinstalling it but the trial still appears as expired. Is there anything else I could do? Thanks Link to comment Share on other sites More sharing options...
Nikky Oyeniran Posted October 3, 2023 Report Share Posted October 3, 2023 I have purchased licence, but my account shows my trial period is over. With that being said, I cannot post questions and it is frustrating. I'm trying to post a question on how to remove a password on some bank statements I would like to combine I would appreciate answers please, and thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 3, 2023 Official Nitronaut Report Share Posted October 3, 2023 Hi @Valeria Arenas Montano Could you please provide the version and complete build of your Nitro PDF Pro installation? Please provide as well the Nitro computer ID since you uninstalled and reinstalled it. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 3, 2023 Official Nitronaut Report Share Posted October 3, 2023 Greetings @Nikky Oyeniran Thank you for reaching out through our Community Forums! You will need to activate your Nitro PDF Pro installation using the license you've purchased. Once activated, it will remove the trial period or expired trial message. To activate, please launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro > Activate, enter your serial number, and then click Activate. Once activated and you have some questions about product usage, I recommend posting it under the General Product Use section. Kind regards, Link to comment Share on other sites More sharing options...
Valeria Arenas Montano Posted October 4, 2023 Report Share Posted October 4, 2023 (edited) Hi @Reymund Oyong, Thank you for your reply. I have Nitro Pro 14.3.1.193, the computer ID is SKFP*********WArPDCK (I think it is the same as before), Library Version: 3.8.24.4 NSL: 13.8.24.4. Let me know if you need more info. Thanks, Edited October 8, 2023 by Reymund Oyong Hide part of Nitro computer ID Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 8, 2023 Official Nitronaut Report Share Posted October 8, 2023 Hi @Valeria Arenas Montano Please try to close and then open again your Nitro PDF Pro 14 installation. See if it is running now in a trial period. Kind regards, Link to comment Share on other sites More sharing options...
Valeria Arenas Montano Posted October 10, 2023 Report Share Posted October 10, 2023 Hi @Reymund Oyong, the trial is working now! Thank you for your help! Link to comment Share on other sites More sharing options...
Katrina Rousham Posted October 16, 2023 Report Share Posted October 16, 2023 (edited) Hello, Same issue here: wanted to trial the program before purchasing but downloaded and says expired. Computer ID: FS**************hq9 Version: 14.7.1.21 Can you assist? Edited October 17, 2023 by Reymund Oyong Hide Computer ID Link to comment Share on other sites More sharing options...
Katrina Rousham Posted October 23, 2023 Report Share Posted October 23, 2023 (edited) On 10/17/2023 at 8:33 AM, Katrina Rousham said: Hello, Same issue here: wanted to trial the program before purchasing but downloaded and says expired. Computer ID: FS**************hq9 Version: 14.7.1.21 Can you assist? One week on: Any chance of a response or some resolution for this issue? @Reymund Oyong Edited October 23, 2023 by Katrina Rousham tagging moderator Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 24, 2023 Official Nitronaut Report Share Posted October 24, 2023 Greetings @Katrina Rousham Please try to restart your Nitro PDF Pro 14 installation and see if the trial works. Kind regards, Link to comment Share on other sites More sharing options...
yeny palma Posted November 9, 2023 Report Share Posted November 9, 2023 On 10/3/2023 at 3:33 PM, Reymund Oyong said: Hi @Valeria Arenas Montano Could you please provide the version and complete build of your Nitro PDF Pro installation? Please provide as well the Nitro computer ID since you uninstalled and reinstalled it. Kind regards, where can i get the free trial number? Link to comment Share on other sites More sharing options...
yeny palma Posted November 9, 2023 Report Share Posted November 9, 2023 where can i get the free trial number? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 15, 2023 Official Nitronaut Report Share Posted November 15, 2023 Greetings @yeny palma Thank you for reaching out through our Community Forums! There is no free trial number in Nitro PDF Pro. When you install the software to the computer (for the first time), the application will run for a 14-day trial period. When the trial period is over, you will need to activate the software by purchasing a license to continue using its premium features. Please note that the 14-day trial period will only run once and does not reset after uninstall and reinstall. Kind regards, Link to comment Share on other sites More sharing options...
Vic Ganon Posted November 24, 2023 Report Share Posted November 24, 2023 (edited) Same problem here. I cannot activate the trial version of NitroPro 14. My computer ID is KV***************VdD. When I open NitroPro 14 there is a message at the lower right background that reads: TRIAL NOT ACTIVATED Edited January 9 by Reymund Oyong Hide Nitro Computer ID Link to comment Share on other sites More sharing options...
Bobby Rezaee Posted November 30, 2023 Report Share Posted November 30, 2023 (edited) I have the exact same issue. I am looking to purchase but want to try it out first. My computer id is: H****u**********EoDC Edited January 9 by Reymund Oyong Hide Nitro Computer ID Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 9 Official Nitronaut Report Share Posted January 9 (edited) Greetings @Bobby Rezaee @Vic Ganon Thank you for reaching out through our Community Forums! Please try to restart your Nitro PDF Pro 14 installation and see if the trial works. Kind regards, Edited January 9 by Reymund Oyong Link to comment Share on other sites More sharing options...
Arman Siahvashi Posted March 4 Report Share Posted March 4 I have a similar issue. Just installed the trial version for the very first time and it says it is already expired. Link to comment Share on other sites More sharing options...
Arman Siahvashi Posted March 4 Report Share Posted March 4 Looks like this trial expiration a common issue among many users. Why Nitro doesn't do anything about it? This is the first impression Nitro is making for the first time users! Link to comment Share on other sites More sharing options...
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