Aaron Gauthier Posted August 25, 2023 Report Share Posted August 25, 2023 Can you help? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 28, 2023 Official Nitronaut Report Share Posted August 28, 2023 Greetings @Aaron Gauthier Thank you for reaching out through our Community Forums! Kindly provide the serial number that you will use to activate Nitro PDF Pro. Please note that we hide the serial number and other confidential details before approving the post. Thus, sending the serial number here is safe, and only the Nitronaut moderators can see and hide it before approving the post. Kind regards, Link to comment Share on other sites More sharing options...
Kimberly Byrket Posted August 29, 2023 Report Share Posted August 29, 2023 (edited) I can not activate my nitro either. Here is my serial number. 504************477 When I look up my license it says I have 1 activation available. Edited September 4, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Isak Steenkamp Posted August 29, 2023 Report Share Posted August 29, 2023 (edited) Can also not activate. I had to do a reinstall but then did not work. License and software was bought through cleverbridge. I suspect the download link I used for the reinstall was not correct. Serial Number: 234***-******-***735. I also did the cancellation of devices through the support channel. Thankyou Isak Edited September 4, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4, 2023 Official Nitronaut Report Share Posted September 4, 2023 Greetings @Kimberly Byrket Thank you for reaching out through our Community Forums! In checking the serial number 504************477, I can see that it is an active version 13 license. An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. Please check the version of your serial number using our license portal: https://licenses.gonitro.com/prd/portal From the license portal, kindly take note of the version (the Nitro PDF Pro application installed on the computer must match this version). To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. The Nitro PDF Pro installer (versions 13 and 14) can be located from the link below:https://www.gonitro.com/product-details/downloads - please download the version that matches your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4, 2023 Official Nitronaut Report Share Posted September 4, 2023 Greetings @Isak Steenkamp Thank you for reaching out through our Community Forums! Please note that we no longer support Nitro Pro 12 and older versions. These versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. To upgrade to the latest version with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade Kind regards, Link to comment Share on other sites More sharing options...
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