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missing uninstaller


frank unger

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frank unger

can not uninstall trial as there is no uninstaller anywhere, redownloaded installer, opened installer, pressed uninstall=instantly says finished but nothing uninstalled. (14 pro trial) running on windows 11. 

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Reymund Oyong

Greetings @frank unger

Thank you for reaching out through our Community Forums!

From what I understand, you do not see the Nitro PDF Pro in the list of programs to uninstall on your Windows machine. 
Please try to use our cleanup tool to remove all traces of Nitro and see if this will fix the issue. Here are the steps:

1. Download the Nitro cleanup tool from the link below:
https://downloads.gonitro.com/professional_14.7.1.21/install-cleanup/install-cleanup.zip

Please note that customized stamps will be removed since this tool will remove all traces of Nitro. If you have customized stamps, please refer to the link below about how to transfer/backup stamps: 

https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

Skip this part and move to the next step if you do not have any customized stamps.

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. Please be aware that a command window will appear during the cleanup process.
3. After the cleanup, restart the computer.

Kind regards,

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