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Activation not working


Diane Shirt

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Hi I'm trying to upgrade from v13 to v14 and it keeps saying Serial Number not found.

Serial number is 504************996

Edited by Reymund Oyong
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Reymund Oyong

Greetings @Diane Shirt

Thank you for reaching out through our Community Forums!

In checking the provided serial number, I can see that it has been upgraded to version 14. 
If you need the version 14 license, please reach out to Arnold from the other post listed below:

Kind regards, 

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