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Gabrielle Gellineau

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Gabrielle Gellineau

I am trying to activate my license on a new PC.  They told me once I press deactivate I will be able to activate on a new PC. But this did not work

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Reymund Oyong

Greetings @Gabrielle Gellineau

Thank you for reaching out through our Community Forums!

In checking your records, I can see that you have a version 13 license. 
To successfully use this license, please ensure that you install Nitro PDF Pro 13. Installing other versions like Nitro PDF Pro 14 will not allow you to activate using this license. 

To check which version is installed on your computer, open the application and then navigate to the Help tab > About Nitro Pro. If the version is not Nitro Pro 13.x.x.x, please uninstall and then install version 13 using the installer from the link below:

https://www.gonitro.com/product-details/downloads  - click the 'Download Nitro Pro 13' link.

Once Nitro PDF Pro 13 is installed, you should be able to activate it using your version 13 license. 

Kind regards, 

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