Lyn Martin Posted August 31, 2023 Report Share Posted August 31, 2023 (edited) New pc with windows 11 and my nitro pro 13 will not re activate. I am told my email and password is incorrect but I know otherwise. I am climbing the wall with frustration. HELP My cleverbridge ref no. is 26*****1 from L. Martin Edited September 4, 2023 by Reymund Oyong Hide order number Link to comment Share on other sites More sharing options...
Lyn Martin Posted September 2, 2023 Author Report Share Posted September 2, 2023 WHEN IS SOMEONE GOING TO HELP ME? I have a new pc and after re installing Niro your activation code keeps telling me it is in correct. I have checked it against your e mail to me on 1st March 2021 and IT IS CORRECT. WHAT IS WRONG WITH YOUR ACCEPTANCE OF MY SERIAL NUMBER HELP HELP HELP Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4, 2023 Official Nitronaut Report Share Posted September 4, 2023 (edited) Greetings @Lyn Martin Thank you for reaching out through our Community Forums! I apologize for the inconvenience this issue has caused. In checking the license purchase under your email address, I can see that you have a version 13 license. Please note that the activation of your Nitro PDF Pro is based on the serial number that was provided to you. To activate, open Nitro PDF Pro 13 and then navigate to the Help tab > About Nitro Pro, and then click Activate. From there, enter your serial number and then click Activate. Furthermore, the login option in the application is for the integration of Nitro Sign. Kind regards, Edited September 4, 2023 by Reymund Oyong Link to comment Share on other sites More sharing options...
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