Sujahat Ali Khan Posted September 1, 2023 Report Share Posted September 1, 2023 I used the cleanup vbs script and restarted and reinstalled from https://www.gonitro.com/product-details/downloads Tried both 13 & 14 and get the same message Link to comment Share on other sites More sharing options...
Sujahat Ali Khan Posted September 4, 2023 Author Report Share Posted September 4, 2023 Any update? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4, 2023 Official Nitronaut Report Share Posted September 4, 2023 Greetings @Sujahat Ali Khan Thank you for reaching out through our Community Forums! The application will be in Trial Mode (for first-time installation) or Expired Trial mode if not yet activated. If you have the license, you can activate it by navigating to the Help tab > About Nitro Pro > Activate, enter the serial number, and then click Activate. If you are evaluating the application and do not have the license, the trial period can only happen once on the machine. Uninstalling and reinstalling the application will not reset the trial period. If this is your first time installing Nitro PDF Pro, please provide the version and the Nitro Computer ID. We will try and see if we can reset the trial period so you can evaluate the software. The version can be located under the Help tab > About Nitro Pro. For the Nitro computer ID, click the Deactivate button under About Nitro Pro Window and then click Advanced. Copy and paste as text the computer ID here. Kind regards, Link to comment Share on other sites More sharing options...
Sujahat Ali Khan Posted September 4, 2023 Author Report Share Posted September 4, 2023 (edited) Hi @Reymund Oyong Im the admin for our business and have applied the license on my ID and it still shows trial. Can you check my email and suggest what am I doing wrong. Note me and other users are facing similar issues hence the resolution of my access with help other users too Edited September 4, 2023 by Sujahat Ali Khan Link to comment Share on other sites More sharing options...
Sujahat Ali Khan Posted September 4, 2023 Author Report Share Posted September 4, 2023 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 11, 2023 Official Nitronaut Report Share Posted September 11, 2023 Hi @Sujahat Ali Khan Could you please provide the name of the company/account that is used to subscribe to this license? Kind regards, Link to comment Share on other sites More sharing options...
Sujahat Ali Khan Posted September 13, 2023 Author Report Share Posted September 13, 2023 Hi, The company is Informa Middle East Limited (Dubai Branch) Im the admin one of the admins for the account. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 2, 2023 Official Nitronaut Report Share Posted October 2, 2023 Greetings @Sujahat Ali Khan I do apologize for the delay in getting back to you in this post. In checking your account, the license subscription comes with a license file that you will use to activate Nitro PDF Pro. Based on the provided screenshot, you have a Nitro PDF Pro 14 installation and to activate this using your company's license file, please refer to the link below: How to activate Nitro PDF Pro with an Enterprise License File: https://kb.gonitro.com/knowledgebase#/search/Enterprise/000004532 If the issue persists, I recommend submitting a support ticket so we can assist you with activation issues on time. You can submit a support ticket here https://www.gonitro.com/support/ticket/pdf-pro Kind regards, Link to comment Share on other sites More sharing options...
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