Unable to activate my Licence

[Audu Ibrahim]

Computer crashed and I had to reinstall Nitro.

Unfortunately, with my serial number submitted it returns an error "serial number is incorrect, please return back and check"

I have filled the submit ticket, it and it guides me to check serial number which it verifies with the number of active users...but no ticket is issued via email for follow up and activation.

I need help urgently.

Audu.

[Reymund Oyong]

Greetings @Audu Ibrahim

Thank you for reaching out through our Community Forums!

Kindly provide your Nitro PDF Pro serial number here so we can check its status and activation records. 

Kind regards, 

[Andrew Jamieson]

I have the same issue as the original comment. 

I get the message "The serial number entered does not exist".

I have filled the submit ticket, it and it guides me to check serial number which it verifies with 2 users none of which are active...but no ticket is issued via email for follow up and activation.

Please help.  

[Reymund Oyong]

Greetings @Andrew Jamieson, 

Please provide your Nitro PDF Pro serial number so we can check its status and records. 

Kind regards, 

[andrew everett]

Having the same issue.  Installed Nitro Pro on a new computer and deactivated it on the old computer and yet it's telling me the Serial Number is incorrect.

[Reymund Oyong]

Greetings @andrew everett

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. Please check the version of your serial number using our license portal (link below):

https://licenses.gonitro.com/prd/portal 

From the license portal, kindly take note of the version (the Nitro PDF Pro application installed on the computer must match this version).

To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. 
If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. 

The Nitro PDF Pro installer (versions 13 and 14) can be located from the link below:
https://www.gonitro.com/product-details/downloads - please download the version that matches your serial number. 

Kind regards,