Audu Ibrahim Posted September 1 Report Share Posted September 1 Computer crashed and I had to reinstall Nitro. Unfortunately, with my serial number submitted it returns an error "serial number is incorrect, please return back and check" I have filled the submit ticket, it and it guides me to check serial number which it verifies with the number of active users...but no ticket is issued via email for follow up and activation. I need help urgently. Audu. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 4 Official Nitronaut Report Share Posted September 4 Greetings @Audu Ibrahim Thank you for reaching out through our Community Forums! Kindly provide your Nitro PDF Pro serial number here so we can check its status and activation records. Kind regards, Link to comment Share on other sites More sharing options...
Andrew Jamieson Posted September 5 Report Share Posted September 5 I have the same issue as the original comment. I get the message "The serial number entered does not exist". I have filled the submit ticket, it and it guides me to check serial number which it verifies with 2 users none of which are active...but no ticket is issued via email for follow up and activation. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 11 Official Nitronaut Report Share Posted September 11 Greetings @Andrew Jamieson, Please provide your Nitro PDF Pro serial number so we can check its status and records. Kind regards, Link to comment Share on other sites More sharing options...
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