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Activation of Nitro Pro 13

Sheryl Ernst

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Sheryl Ernst

I am trying to reactivate Nitro Pro and it says my serial number does not exits.  I have deactivated it but nothing.  My serial number is ****.

Edited by Leslie V
Deleted Confidential Information (Serial Number)
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Sheryl Ernst

I did download trial version.  Do I need to unintall trial version that expired to get back my paid for version?


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  • Official Nitronaut

Hello @Sheryl Ernst

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed.
And then get the correct version 13 installer from the page below:

After installation, activate with your serial number.

Please let me know how that goes.

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