Roy Volmari Posted September 5, 2023 Report Share Posted September 5, 2023 I have upgraded my computer. I was using v13. When I try your online portal to deactivate it keeps going into a loop so cannot choose the device to deactivate. My understanding is that I need to deactivate first to activate on new device (although new device is the same laptop just with hard drive upgraded). Link to comment Share on other sites More sharing options...
Roy Volmari Posted September 5, 2023 Author Report Share Posted September 5, 2023 I have upgraded my computer. I was using v13. When I try your online portal to deactivate it keeps going into a loop so cannot choose the device to deactivate. My understanding is that I need to deactivate first to activate on new device (although new device is the same laptop just with hard drive upgraded). Delete Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 9, 2023 Official Nitronaut Report Share Posted September 9, 2023 Hello @Roy Volmari Thank you for your message - I can help you out. I see that you purchased version 14. Please get the latest version 14 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Roy Volmari Posted September 9, 2023 Author Report Share Posted September 9, 2023 Thanks for your reply. I had to purchase another serial number as I needed to complete some urgent work. Do you think I can get a refund as I already had Nitropro but overlooked that it had to be deactivated before my hard disk upgrade. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 12, 2023 Official Nitronaut Report Share Posted September 12, 2023 On 9/10/2023 at 3:42 AM, Roy Volmari said: Thanks for your reply. I had to purchase another serial number as I needed to complete some urgent work. Do you think I can get a refund as I already had Nitropro but overlooked that it had to be deactivated before my hard disk upgrade. Hi @Roy Volmari A support ticket has been submitted regarding this request. We will reach out to you through that ticket. Cheers! Link to comment Share on other sites More sharing options...
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