Trying to activate - entered serial number you sent me - then says serial number does not exist

[Tom Wilson]

Trying to activate - entered serial number you sent me - then says serial number does not exist

[Tom Wilson]

ps - I had to uninstall and reinstall, downloaded the .exe from your site.  I may have had a previous version.

[Leslie V]

Hello Tom,

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Please ensure you have the correct version installed to avoid this error message.

Let me know if you have other questions.