the add-in for microsoft word is no longer available

[Fred Newman]

I am unable to convert a word document to PDF by using the word add in or using the convert tab in the nitro program and selecting the file. Not sure where to look for solution to this. 

[Fred Newman]

I was trying to fix a problem where the word add-in was not working (it was giving me an "unknown error occurredt". During that troubleshooting I removed the nitro pro add-in from word thinking I could just add it back to see if that fixed the issue. Well I repaired nitro pro and i can manually convert doc files to pdf file in the nitro app; however, i can no longer find the nitro pro add-in after removing. How do I get this add-in back in word? 

 

Thank you

[Allain Umailin]

Hello @Fred Newman,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro PDF Pro? Any changes you were aware of before this happened (e.g. Windows Updates)?

-The serial number of your Nitro Pro. This matters because our business installers are different from the online ones.

-What build of Nitro PDF Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 14.XX.X.XX, e.g. 14.14.0.13) or you can go to Control Panel > Programs and Features under the Version column. Sending over a screenshot of the 'About Nitro Pro' window will also help me understand what MSI version was used (Retail, Business, or Enterprise).

Thank you very much in advance and I am looking forward to hearing back from you.