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Reinstalling v12 on same PC

Daniel Rasch

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Daniel Rasch

Hello, I had to reset Windows. I deactivated Nitro Pro before resetting Windows. Now when I'm reinstalling Nitro Pro v12, the activation assistant says "-24: Activation Error". Nitro's website says that zero activations are used.

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Reymund Oyong

Greetings @Daniel Rasch

Thank you for reaching out through our Community Forums!

Could you please provide your Nitro PDF Pro serial number so we can check its status and records? 

Regarding the change of email address, I believe that you are referring to your Nitro Sign account that is currently associated with the email address d**********h@sanhuausa.com. 
If this is correct, what will be the new email address? 

Kind regards, 

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