Daniel Rasch Posted September 7 Report Share Posted September 7 Hello, I had to reset Windows. I deactivated Nitro Pro before resetting Windows. Now when I'm reinstalling Nitro Pro v12, the activation assistant says "-24: Activation Error". Nitro's website says that zero activations are used. Link to comment Share on other sites More sharing options...
Daniel Rasch Posted September 8 Author Report Share Posted September 8 Also, I'm having trouble changing my e-mail address. I click "change e-mail address" and nothing happens. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 11 Official Nitronaut Report Share Posted September 11 Greetings @Daniel Rasch Thank you for reaching out through our Community Forums! Could you please provide your Nitro PDF Pro serial number so we can check its status and records? Regarding the change of email address, I believe that you are referring to your Nitro Sign account that is currently associated with the email address d**********h@sanhuausa.com. If this is correct, what will be the new email address? Kind regards, Link to comment Share on other sites More sharing options...
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