April Arfmann Posted September 8, 2023 Report Share Posted September 8, 2023 My serial number for Pro 13 is not being accepting when I try and take up the upgrade offer to Pro 14. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 11, 2023 Official Nitronaut Report Share Posted September 11, 2023 Greetings @April Arfmann Thank you for reaching out through our Community Forums! I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access our Upgrade Page and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Sean Quigley Posted September 14, 2023 Report Share Posted September 14, 2023 I am having the same issue while trying to upgrade from v13 to v14. Your site says it is unable to validate my serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 2, 2023 Official Nitronaut Report Share Posted October 2, 2023 Greetings @Sean Quigley Thank you for reaching out through our Community Forums! I have made the necessary adjustments to ensure that you can proceed with upgrading your existing version 13 license to version 14 through the Upgrade Portal. Please access our Upgrade Page again and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
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