I have a problem with deactivating Nitropro on old mahine so I can activate it on new machine

[Ron Abileah]

I have Nitro Pro 11.0.3.173 installed on an old laptop with Windows 10.

This machine is being retired.  Everything moves to a new laptop with Windows 10.

I cannot deactivate on the old machine.  Here is the problem: 

       -  I start with the About Nitro Pro tab

       -  Select Deactivate

       - Deactivation pops up,  I select deactivate again

        -  -24: Activation Error pops up

        -  Select 'submit a support request'

        -  Follow the support request through several more clicks

        -  and get stuck with a popup saying Please select device to deactivate  but there is no menu of devices.

 

 

Edited September 8, 2023 by Ron Abileah
correct a typo

[Reymund Oyong]

Greetings @Ron Abileah

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 
We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Kind regards,