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Missing serial number

Colin Reilly

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Colin Reilly

I have been trying to find the status of my serial number 504************500 from 2022 as I am trying to activate NitroPro on a new pc

Edited by Reymund Oyong
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Reymund Oyong

Greetings @Colin Reilly

Thank you for reaching out through our Community Forums!

In checking the provided serial number, I can see that it is a version 13 license. 
Please ensure that you install Nitro PDF Pro 13 so you can successfully activate using this serial number. 

To check which version is installed on the computer, launch the application and then navigate to the Help tab > About Nitro Pro. 
If the version is not Nitro Pro 13, please uninstall and then install version 13 using the installer from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. 

Once Nitro PDF Pro 13 is installed, you should be able to activate it using your version 13 license. 

Kind regards, 

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