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New computer & Nitro Pro says my serial number isn't valid yet it's off my original purchase email

Rob Neilson

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Rob Neilson

I need help to install Nitro Pro onto new Windows 11 laptop, please. 

My serial number (as per original purchase email) is invalid. It is: 234***-******-***969 

1?ui=2&ik=70abfcb6c0&attid=0.0.1&permmsgid=msg-f:1612676899773065550&th=166161189473a94e&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ_nSo9gKVYszp3Ny7BVcPWVs4gQR8oIddUYPcZ1oGIGPBxuf8GvRerLuGSIOnkkwPwMejJGzFlC1gz3SQCVKf2IhtQ971zFOd2uEbBi3gk5wCLTChXztbpk78k&disp=emb   1?ui=2&ik=70abfcb6c0&attid=0.0.2&permmsgid=msg-f:1612676899773065550&th=166161189473a94e&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ_BfrmqL1-s2uj4UPd7Bd3-CP0B3GuS1o_3kGsqgHfMLMBKR3ttALv0prPCaD7pjk-X0BhcbYzp1zyklgjYlu45S4kFrF_CM03P9_8YMZLmhYOIQPtKemSk9y4&disp=emb
Dear Robyn Neilson,

Thank you for your order.

Below you will find your cleverbridge reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting us.

Your cleverbridge reference number: 1******67

Payment information

We have received your PayPal payment.

Your products

Qty. Product name Delivery
Nitro Productivity Suite
An integrated solution that combines Nitro Pro 12 and Nitro Cloud to deliver unprecedented PDF productivity and unlimited eSignature workflows.
Your Serial Number:


If you have not already installed Nitro Pro 12, please download the trial version now. You can then use your license/product key to convert the trial version to the full version.

Edited by Reymund Oyong
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Reymund Oyong

Greetings @Rob Neilson

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 
We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Kind regards, 

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