Serial number not valid

[Tony Ryan]

Hello I have 2 serial numbers that are not valid and I need to recycle them to other users.

one must be quiet old its ****

The other is newer  ******

Could you look into these please and let me know what I need to do please

Edited September 14 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello Tony,

Thank you for posting on our Community Forums!

The first serial number is not a valid serial number purchased through our official website. We no longer support older versions.

Please note that we no longer support Nitro Pro 12 (and older) and its activation servers have been shut down.

We recommend upgrading to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 14 also brings license activation flexibility. 

Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 and older.
  
Please let us know if you wish to further discuss your upgrade options, and I will gladly introduce you to your Account Manager.
 

[Tony Ryan]

Thanks for the response.  Does a serial number starting with a 5** not being to version 13?

We're you able to get any information about the second serial number?

Thanks in advance 

[Leslie V]

On 9/15/2023 at 12:57 AM, Tony Ryan said:

Thanks for the response.  Does a serial number starting with a 5** not being to version 13?

We're you able to get any information about the second serial number?

Thanks in advance 

It depends. Version 13 and 14 sometimes starts with 5. 
Please send the serial number again so we can check. Unfortunately, it has been deleted from the previous post.