Tony Ryan Posted September 11, 2023 Report Share Posted September 11, 2023 (edited) Hello I have 2 serial numbers that are not valid and I need to recycle them to other users. one must be quiet old its **** The other is newer ****** Could you look into these please and let me know what I need to do please Edited September 14, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 14, 2023 Official Nitronaut Report Share Posted September 14, 2023 Hello Tony, Thank you for posting on our Community Forums! The first serial number is not a valid serial number purchased through our official website. We no longer support older versions. Please note that we no longer support Nitro Pro 12 (and older) and its activation servers have been shut down. We recommend upgrading to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 14 also brings license activation flexibility. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 and older. Please let us know if you wish to further discuss your upgrade options, and I will gladly introduce you to your Account Manager. Link to comment Share on other sites More sharing options...
Tony Ryan Posted September 14, 2023 Author Report Share Posted September 14, 2023 Thanks for the response. Does a serial number starting with a 5** not being to version 13? We're you able to get any information about the second serial number? Thanks in advance Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 16, 2023 Official Nitronaut Report Share Posted September 16, 2023 On 9/15/2023 at 12:57 AM, Tony Ryan said: Thanks for the response. Does a serial number starting with a 5** not being to version 13? We're you able to get any information about the second serial number? Thanks in advance It depends. Version 13 and 14 sometimes starts with 5. Please send the serial number again so we can check. Unfortunately, it has been deleted from the previous post. Link to comment Share on other sites More sharing options...
Tony Ryan Posted September 18, 2023 Author Report Share Posted September 18, 2023 (edited) No trouble. ******* Thanks in advance Edited October 10, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Daniel Johannes Du Plessis Posted September 20, 2023 Report Share Posted September 20, 2023 (edited) I cannot upgrade from v13 to 14 . althoug I have tried the links in this forum keep on getting the same messege. Unable to verivy serial nr. Please check serial nr ****** Edited October 10, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Thai Foo Goh Posted September 20, 2023 Report Share Posted September 20, 2023 Hello Nitro team, I have Nitro Pro 13. But unable to validate the SN (SN start with : 5049xxxx) to get the 35% off Nitor PDF Pro 14 discount. Please help. Thanks in advance Link to comment Share on other sites More sharing options...
Tony Ryan Posted September 26, 2023 Author Report Share Posted September 26, 2023 (edited) Any luck in finding details on Serial number **** ? Edited October 10, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 10, 2023 Official Nitronaut Report Share Posted October 10, 2023 On 9/18/2023 at 3:17 PM, Tony Ryan said: No trouble. ******* Thanks in advance Hi @Tony Ryan The last 3 zeroes on the serial number you provided is incorrect. I sent you a direct message with your correct serial number. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 10, 2023 Official Nitronaut Report Share Posted October 10, 2023 On 9/20/2023 at 4:43 PM, Thai Foo Goh said: Hello Nitro team, I have Nitro Pro 13. But unable to validate the SN (SN start with : 5049xxxx) to get the 35% off Nitor PDF Pro 14 discount. Please help. Thanks in advance Thanks for contacting Nitro! I have made some modifications to your records to allow the upgrade. I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 10, 2023 Official Nitronaut Report Share Posted October 10, 2023 On 9/20/2023 at 2:37 PM, Daniel Johannes Du Plessis said: I cannot upgrade from v13 to 14 . althoug I have tried the links in this forum keep on getting the same messege. Unable to verivy serial nr. Please check serial nr ****** Hello @Daniel Johannes Du Plessis Thank you for reaching out to Nitro! I have made the necessary changes to allow you to upgrade your version 13 key. Please try upgrading again here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
Tony Ryan Posted October 10, 2023 Author Report Share Posted October 10, 2023 Thank you for your help. Have a good day Link to comment Share on other sites More sharing options...
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