MICHAEL VITA Posted September 12, 2023 Report Share Posted September 12, 2023 I recently had to have a complete new hard drive installed in my laptop and i downloaded the Nitro pro 12 version i had on the previous one, but it is still showing trial version. how do i reactivate it? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 15, 2023 Official Nitronaut Report Share Posted September 15, 2023 Hello Michael, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
MICHAEL VITA Posted September 15, 2023 Author Report Share Posted September 15, 2023 (edited) Not sure where to find the serial number. It may have been under my old work email address but i thought i had purchased through the ******. my old work address is ****** Edited September 16, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Mark Aiello Posted September 16, 2023 Report Share Posted September 16, 2023 I am having the same problem. Support tells me to submit a ticket but the system won't let me. Can someone please help me out of this hell-loop? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 16, 2023 Official Nitronaut Report Share Posted September 16, 2023 On 9/16/2023 at 12:53 AM, MICHAEL VITA said: Not sure where to find the serial number. It may have been under my old work email address but i thought i had purchased through the ******. my old work address is ****** Hi @MICHAEL VITA There are no serial numbers under those email addresses. You can also send us a purchase receipt. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 16, 2023 Official Nitronaut Report Share Posted September 16, 2023 3 hours ago, Mark Aiello said: I am having the same problem. Support tells me to submit a ticket but the system won't let me. Can someone please help me out of this hell-loop? Hello Mark, You have a version 13 key, purchased 2020. Please get the correct version 13 installer from this page: https://www.gonitro.com/installers/business/v13/msi/download After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
MICHAEL VITA Posted September 18, 2023 Author Report Share Posted September 18, 2023 Leslie, I am sorry i totally mis-typed my work email address...i missed a letter. the email was mvita@macsconstruction.com Link to comment Share on other sites More sharing options...
Leslie Leavitt Posted September 18, 2023 Report Share Posted September 18, 2023 I too, am having issues trying to enter license number to activate on a new laptop. I created a ticket, but as of yet, no response. Link to comment Share on other sites More sharing options...
Ken Tiller Posted September 20, 2023 Report Share Posted September 20, 2023 I cannot get my previously working nitro plus s/n to work on my new computer. Please contact me asap with a solution thanks Link to comment Share on other sites More sharing options...
MICHAEL VITA Posted October 4, 2023 Author Report Share Posted October 4, 2023 User 3 Author Posted September 18 · Hidden - This content must be approved before it can be edited. Leslie, I am sorry i totally mis-typed my work email address...i missed a letter. the email was mvita@macsconstruction.com Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 5, 2023 Official Nitronaut Report Share Posted October 5, 2023 On 9/18/2023 at 9:19 PM, MICHAEL VITA said: Leslie, I am sorry i totally mis-typed my work email address...i missed a letter. the email was mvita@macsconstruction.com Hello @MICHAEL VITA I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 5, 2023 Official Nitronaut Report Share Posted October 5, 2023 On 9/19/2023 at 2:44 AM, Leslie Leavitt said: I too, am having issues trying to enter license number to activate on a new laptop. I created a ticket, but as of yet, no response. Hello @Leslie Leavitt You have a version 14 key. Please get the latest version 14 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 5, 2023 Official Nitronaut Report Share Posted October 5, 2023 On 9/20/2023 at 8:33 AM, Ken Tiller said: I cannot get my previously working nitro plus s/n to work on my new computer. Please contact me asap with a solution thanks Hello @Ken Tiller You have a Nitro PDF Pro 14 serial number. Please get the latest version 14 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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