Need help reactivating an existing account and software

[MICHAEL VITA]

I recently had to have a complete new hard drive installed in my laptop and i downloaded the Nitro pro 12 version i had on the previous one, but it is still showing trial version. how do i reactivate it?

[Leslie V]

Hello Michael,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[MICHAEL VITA]

Not sure where to find the serial number. It may have been under my old work email address but i thought i had purchased through the ******. my old work address is ******

Edited September 16 by Leslie V
Deleted Confidential Information

[Mark Aiello]

I am having the same problem. Support tells me to submit a ticket but the system won't let me. Can someone please help me out of this hell-loop?

[Leslie V]

On 9/16/2023 at 12:53 AM, MICHAEL VITA said:

Not sure where to find the serial number. It may have been under my old work email address but i thought i had purchased through the ******. my old work address is ******

Hi @MICHAEL VITA

There are no serial numbers under those email addresses. You can also send us a purchase receipt.

[Leslie V]

3 hours ago, Mark Aiello said:

I am having the same problem. Support tells me to submit a ticket but the system won't let me. Can someone please help me out of this hell-loop?

Hello Mark,

You have a version 13 key, purchased 2020.

Please get the correct version 13 installer from this page: https://www.gonitro.com/installers/business/v13/msi/download

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps! Please let me know how that goes.