Ben Signorini Posted September 13, 2023 Report Share Posted September 13, 2023 I have purchased all of the license seats within our company and need to gain access to the admin portal to review and deactivate licenses that are no longer being used on old hardware. Upon log in to the portal i am at a hold point due to "Admin access required to view this page" How do i get myself set up at the Administrator. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 20, 2023 Official Nitronaut Report Share Posted September 20, 2023 Greetings @Ben Signorini, Thank you for reaching out through our Community Forums! Please note that the Nitro Admin portal is designed to manage Nitro Sign users within an organization. This portal does not manage the activations or deactivations of Nitro PDF Pro serial numbers. Furthermore, the Nitro Admin is only available for Business and Enterprise subscriptions. If your Nitro PDF Pro licenses are single-user licenses and were purchased online, you can process a deactivation through the activation portal located here https://licenses.gonitro.com/prd/portal Kind regards, Link to comment Share on other sites More sharing options...
Ben Signorini Posted October 17, 2023 Author Report Share Posted October 17, 2023 (edited) Reymund, I have navigated to that site many times now but when i enter the serial numbers to deactivate the portal asked me to to select the device to deactivate however there is no option for this. The serial number i want to free up is - 504*-*****-****-**814 Edited October 17, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 17, 2023 Official Nitronaut Report Share Posted October 17, 2023 Hi @Ben Signorini In checking the provided serial number, I can see that it is an active version 13 license with 0/2 activations. If the Number of Activations is showing as zero (0) in the license portal, there is no need to process a deactivation. You can proceed with installing Nitro PDF Pro 13 on the computer and activate using this license. If needed, the Nitro PDF Pro 13 installer can be located from the link below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. Kind regards, Link to comment Share on other sites More sharing options...
Ben Signorini Posted October 19, 2023 Author Report Share Posted October 19, 2023 Hi Reymund, Thank you for the ongoing responses and help, we have now resolved the issue, turns out Nitro Pro 14 was installed on the laptop not the required 13 version. Link to comment Share on other sites More sharing options...
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