Unable to deactivate, unable to activate, unable to open support ticket

[markbowden93@gmail.com]

Hello, I trying to transfer my license from one laptop to a new one.

When deactivating on the old device (surface pro3) it will not do so and I get error code 24. I cannot open a support ticket either.

I cannot deactivate from the Nitro Pro website either, it asks to select device to deactivate but there is no place on the webpage to select a device. 

It does find my license on the website, version is 12.6.1.298

Please advise as to what to do.

[Reymund Oyong]

Greetings @markbowden93@gmail.com

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 
We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Kind regards,