Unable to upgrade/update

[Kevin C]

I have Nitro PDF Pen Pro for Mac purchased from your website, version 13.2.1. I noticed on the Mac App Store, however, that there is newer version: 13.3.1.

However, trying to check for updates within the app, it reports no new updates. Also, when I tried entering my license key at https://www.gonitro.com/support/upgrade, it would not accept it.

How can I update to the latest version available? Thanks.

[Kevin C]

Hello, I'm still awaiting your response. Thank you.

[Leslie V]

Hello @Kevin C

Thank you for your message - I can help you out.

Please get the latest version for Nitro PDF Pro (for Mac) from here.

I hope this helps. Please let me know how it goes.

[Kevin C]

Thanks. That worked. I now have 13.3.1 installed and it works. Though if I check for updates, it says that 13.2 is the latest version available. Perhaps something has gone wrong with the update check? Anyway, I have the latest version now. Thanks.

[Leslie V]

Hello @Kevin C

That is great to hear! Should you need further assistance, please don't hesitate to contact us again.

[Aakash Sanghi]

Hi

I have been using Nitro Pro 13, from last 1 year.

I am not able to upgrade it.

always generates some issue when i put in my serial no.

[Leslie V]

On 10/15/2023 at 10:29 PM, Aakash Sanghi said:

Hi

I have been using Nitro Pro 13, from last 1 year.

I am not able to upgrade it.

always generates some issue when i put in my serial no.

Hello @Aakash Sanghi

Thanks for reaching out to us!

Please send me your serial number/license key so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.