Willem van der Westhuizen Posted September 20, 2023 Report Share Posted September 20, 2023 Hi, My org bought me a license for Nitro 13, but I now have Nitro 14 installed and cant use any functions because my trial has expired. Is there a way to continue using the old version for which I have a license? W Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 26, 2023 Official Nitronaut Report Share Posted September 26, 2023 Hello @Willem van der Westhuizen Thank you for posting on our Community Forums! To upgrade to version 14, kindly visit the following web page: https://www.gonitro.com/pro/upgrade On the web page, please enter your version serial number and follow the provided instructions to purchase the upgrade. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files. If you wish to keep using version 13, please uninstall Nitro Pro 14 from your machine first. And then get the correct version 13 installer from the page below: https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Yassine Brini Posted October 6, 2023 Report Share Posted October 6, 2023 On 9/26/2023 at 3:17 PM, Leslie V said: Hello @Willem van der Westhuizen Thank you for posting on our Community Forums! To upgrade to version 14, kindly visit the following web page: https://www.gonitro.com/pro/upgrade On the web page, please enter your version serial number and follow the provided instructions to purchase the upgrade. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files. If you wish to keep using version 13, please uninstall Nitro Pro 14 from your machine first. And then get the correct version 13 installer from the page below: https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. after trying the above i still get installation wizard failure message !!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 10, 2023 Official Nitronaut Report Share Posted October 10, 2023 Hello @Yassine Brini Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
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