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Need help reactivating account on a new laptop

Alan Hepworth

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Hello All, 

I have deactivated my Nitro Pro account on my now old laptop and have tried activating my account on my new laptop.  A message appears saying my serial number is not recognized.  I have tried the support suggestion but to no avail.  Please help!





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  • Official Nitronaut

Hello @Alan Hepworth

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed.
And then get the correct version 13 installer from the page below:

After installation, activate with your serial number.

Please let me know how that goes.

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