Alan Hepworth Posted September 20, 2023 Report Share Posted September 20, 2023 Hello All, I have deactivated my Nitro Pro account on my now old laptop and have tried activating my account on my new laptop. A message appears saying my serial number is not recognized. I have tried the support suggestion but to no avail. Please help! Thanks, Alan Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 26, 2023 Official Nitronaut Report Share Posted September 26, 2023 Hello @Alan Hepworth Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed. And then get the correct version 13 installer from the page below: https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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