Failed while being created as PDF

[Marcus Kronlund]

Hi.

We recentyl got this issue, Failed while being created as PDF when we are trying to either convert word to pdf or combine word and pdf to one pdf file.

It works to combine pdf and pdf to one pdf file, and it works in word to convert word to pdf.

What is wrong?

We have tryied to reboot computer, reinstall Nirto Pro, repare it. but nothing works

 

Product:            Nitro Pro (13.70.7.60) x64
Operating System:        Windows 10 Pro
Architecture:        64-bit

[Allain Umailin]

Hello @Marcus Kronlund,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If the Modify button is greyed out, please refer to this screen-cast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, Let us try some troubleshooting by uninstalling and reinstalling the program:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.70.2.40/install-cleanup/install-cleanup.zip 

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder, and you may pick up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.70 using this English x64bit installer:  https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you very much in advance and I look forward to hearing back from you.

[Marcus Kronlund]

Thanks!

Did as you wrote. And it worked. 

But im noticed that in the process we downgraded to version 13.70.2.40 and before we had 13.70.7.60

[Allain Umailin]

Hello @Marcus Kronlund,

Could you update using this MSI installer?:

https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi