Can't activate my license on a new laptop

[Alan Hepworth]

Hi, 

I have Nitro Pro 13.  Serial No. *****

I have deactivated it on my old laptop.  I am trying to activate it on my new laptop but it is not working (it says the serial number does not exist).  Please help!

Thank you in advance.

Alan

Edited September 26, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Alan Hepworth

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed.
And then get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.