Jason Maxfield Posted September 21, 2023 Report Share Posted September 21, 2023 Trying to print anything causes Nitro to crash. I went to upgrade and my serial is not working. I paid for a license already, and don't wish to pay to upgrade if the problem is with the program to begin with. I just need to be able to print documents again. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 9, 2023 Official Nitronaut Report Share Posted October 9, 2023 Hello @Jason Maxfield, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. When you attempted to activate the program, did you receive any error message? If yes, could you please provide a screenshot of it? Lastly, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 14.XX.X.XX, e.g. 14.14.0.13) or you can go to Control Panel > Programs and Features under the Version column. Sending over a screenshot of the 'About Nitro Pro' window will also help me understand what MSI version was used (Retail, Business, or Enterprise). Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
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