Activation of Nitro Pro serial number is not possible

[Q Support]

Hello,

I have been trying to activate a serial number for Nitro Pro on an endpoint of our customer, but was stopped by an error, stating that the serial number does not exist. When I double-check the same serial number on the activation site, it clearly says "Number of Activations = 0" and "Number of Activations allowed = 2".

Please contact me in DMs for further informational provision.

Thank you in advance for your help!

Best Regards

Q Support

[Reymund Oyong]

Greetings @Q Support

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. Please check the version of your serial number using our license portal (link below):

https://licenses.gonitro.com/prd/portal 

From the license portal, kindly take note of the version (the Nitro PDF Pro application installed on the computer must match this version).

To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. 

The Nitro PDF Pro installer (versions 13 and 14) can be located from the link below:
https://www.gonitro.com/product-details/downloads - please download the version that matches your serial number. 

Kind regards, 

[Q Support]

Hello Reymund, thank you for your response.

The issue has been resolved. The serial number was not matching with the version that was installed on the computer. After a quick re-install of the correct version (13, in this case) we were able to activate our Nitro Pro application.

Thank you very much for your help!

Best Regards
Q Support