Lani Lundberg Posted September 26, 2023 Report Share Posted September 26, 2023 I had to uninstall nitro pro 8 on my computer, it would not open or work so I removed the program, I could not open it to deactivate. I have downloaded the new version Nitro pro 14. I'm trying to activate with my serial number but unable to it tells me the serial number does not exist. I have gone through the support page and clicked on activation, it had a deactivate button but when i click it it comes up with please select devices to deactivate only option is Ok. The software was purchased originally by a work colleague who no longer works with us so not sure what email address she used to activate this serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 3, 2023 Official Nitronaut Report Share Posted October 3, 2023 Greetings @Lani Lundberg Thank you for reaching out through our Community Forums! Please note that a Nitro PDF Pro 14 installation requires a version 14 license to get activated. Furthermore, we no longer support Nitro Pro 12 and older versions as these versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. To upgrade to the latest version with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade Kind regards, Link to comment Share on other sites More sharing options...
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