Nitro Pro 10 De-Activation and New PC Activation error

[rizwan@riztechnology.com]

Dear Sir,

I have nitro pro 10 in my old pc and de activate error show and new pc same error for activation kindly resolve my issue asps. many thanks

[Reymund Oyong]

Greetings @rizwan@riztechnology.com

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Kind regards, 

[Brian Gray]

Had Nitro pro on old computer that crashed. Found the activation key and did the delete and reinstall about 7 times trying to get it to work. No luck. Please help!

[Reymund Oyong]

Greetings @Brian Gray

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. Please check the version of your serial number using our license portal (link below):

https://licenses.gonitro.com/prd/portal 

From the license portal, kindly take note of the version (the Nitro PDF Pro application installed on the computer must match this version).

To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. 
If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. 

The Nitro PDF Pro installer (versions 13 and 14) can be located from the link below:
https://www.gonitro.com/product-details/downloads - please download the version that matches your serial number. 

Kind regards,