Keith Allen Posted September 27, 2023 Report Share Posted September 27, 2023 Hello - Trying to convert a simple excel spreadsheet to a pdf and it keeps not working. Have done this many times before with no issues. The software starts to convert then stops and I get "The creation process encountered an error and failed to create the pdf file. The excel file is saved as .xlsx. Thoughts? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 10, 2023 Official Nitronaut Report Share Posted October 10, 2023 Hello @Keith Allen, Thank you for reaching out to us through our Community Forums! For the sake of initial troubleshooting this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If the Modify button is greyed out, please refer to this screen-cast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c If repairing didn't help, what build of Nitro PDF Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.67.0.45) or you can go to Control Panel > Programs and Features under the Version column. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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