Charlotte LEMAIRE Posted September 28, 2023 Report Share Posted September 28, 2023 (edited) Hi, I'm currently using Nitro Pro 11.0.1.10 with licence Nr 234************052. I am changing my computer so I tried to deactivate my licence but I get an -24 error message. If I can't deactivate my licence, I won't be able to activate it on the new computer. Can you help please ? Second question: will I be able to activate my licence on Nitro Pro 14 ? or do I have to install V11. and if so, where can I download the same version ? Thank you Edited October 3, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 3, 2023 Official Nitronaut Report Share Posted October 3, 2023 Greetings @Charlotte LEMAIRE Thank you for reaching out through our Community Forums! Please note that a Nitro PDF Pro 14 installation will require a version 14 license to get activated. Furthermore, we no longer support Nitro Pro 12 and older versions as these versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. To upgrade to the latest version with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade After the upgrade, you will receive a new serial number which is a version 14 license. This license will enable you to activate Nitro PDF Pro 14. Kind regards, Link to comment Share on other sites More sharing options...
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