Robert Pruett Posted September 28, 2023 Report Share Posted September 28, 2023 Hello Nitro team, I bought four Nitro Pro 13 licenses to demo this product as a replacement for Adobe in my organization. When attempting to upgrade these licenses, I get the following error: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Looking for some help on this... thanks so much! Also, I am running into issues with users (like myself) who use multiple devices (company laptop for mobile work and desktop at the office)... it isn't letting me use the same user license on both devices. As we have many employees that use multiple devices, it's no longer much of a cost savings if I have to buy multiple licenses for these individuals. Is there a way I can use my Nitro Pro licenses on 2 devices for one user? Thanks for looking into this with me. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 2, 2023 Official Nitronaut Report Share Posted October 2, 2023 Greetings @Robert Pruett Thank you for reaching out through our Community Forums! Please provide the version 13 licenses that you would like to upgrade to version 14 so we can troubleshoot the issue with the upgrade. Regarding the activation, Nitro PDF Pro purchases made through our online store, within gonitro.com, are allotted two activations on two separate personal computers. Please refer here for more information about how many devices can the Nitro PDF Pro license be activated. Kind regards, Link to comment Share on other sites More sharing options...
Robert Pruett Posted October 2, 2023 Author Report Share Posted October 2, 2023 (edited) @Reymund Oyong Thanks for getting back to me on these issues. The Nitro Pro 13 licenses are: 504************393 504************896 504************028 504************534 Regarding the activations, I will give that another try, but when I tried registering my second device before it didn't work... Edited October 9, 2023 by Reymund Oyong Hide Serial numbers Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 9, 2023 Official Nitronaut Report Share Posted October 9, 2023 Greetings @Robert Pruett I have made the necessary adjustments to ensure that you can proceed with upgrading your existing licenses to version 14 through the Upgrade Portal. Please access our Upgrade Page again and then try to upgrade your serial numbers. Kind regards, Link to comment Share on other sites More sharing options...
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