Barbara Flack Posted September 29, 2023 Report Share Posted September 29, 2023 trying to upgrade and I'm getting that my serial number is not recognized Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 3, 2023 Official Nitronaut Report Share Posted October 3, 2023 (edited) Greetings @Barbara Flack Thank you for reaching out through our Community Forums! Kindly send here the exact serial number that you would like to upgrade to version 14 so we can review and check its eligibility for upgrade. Please note that new posts (not approved yet) in this Community Forum are not visible to the public. We hide the serial number and other confidential details before approving the post. Thus, sending the serial number here is safe, and only the Nitronaut moderators can see and hide it before approving the post. Kind regards, Edited October 3, 2023 by Reymund Oyong Link to comment Share on other sites More sharing options...
Barbara Flack Posted October 5, 2023 Author Report Share Posted October 5, 2023 (edited) http://Serial # 504***********022 Edited October 8, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 8, 2023 Official Nitronaut Report Share Posted October 8, 2023 Greetings @Barbara Flack I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access our Upgrade Page again and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
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