Print Function no longer working

[John Slayton]

Nitro Pro (v14) print function is no longer working.  Cannot print to printer (Brother) and cannot create pdf by using print function (Microsoft Print to PDF).  Verified computer (PC win 11) is handshaking with printer.   Thanks for your help.

[Allain Umailin]

Hello @John Slayton,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro PDF Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If the Modify button is greyed out, please refer to this screen-cast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

 

If repairing didn't help, could you please provide the following information in your next response?:

-Is this a new issue or has it occurred since after installing Nitro PDF Pro? Any changes you were aware of before this happened (e.g. Windows or printer driver updates)?

-What build of Nitro PDF Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 14.XX.X.XXX, e.g. 14.14.0.13) or you can go to Control Panel > Programs and Features under the Version column.

Thank you very much in advance and I look forward to hearing back from you.