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User unable to Activate Nitro Pro 14 on Sign-in

Gaston Cheung

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Gaston Cheung

Hi Team,

I got 2 users who currently are configured in Active Directory like everyone else and upon opening up Nitro Pro 14, it would prompt the user to sign-in with their work email. After going through the setup in the end it would show the user's name on the top-right hand corner but the [READER] is still showing meaning it's not activated. I've tried reinstalling Nitro Pro 14, but with no luck.

The 2 users are:

- rach**********@rameliusresoures.com.au

- nic*********@rameliusresources.com.au

Are you able to assist with this?

Kind Regards,
Gaston Cheung

Edited by Reymund Oyong
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Reymund Oyong

Greetings @Gaston Cheung

Thank you for reaching out through our Community Forums!

I can see that you have submitted a support case regarding this issue and one of our support team members has responded with the steps to resolve it. 
I recommend sending your follow-ups or additional questions through the support ticket so we can assist you on time. 

Kind regards, 

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