Gaston Cheung Posted October 2, 2023 Report Share Posted October 2, 2023 (edited) Hi Team, I got 2 users who currently are configured in Active Directory like everyone else and upon opening up Nitro Pro 14, it would prompt the user to sign-in with their work email. After going through the setup in the end it would show the user's name on the top-right hand corner but the [READER] is still showing meaning it's not activated. I've tried reinstalling Nitro Pro 14, but with no luck. The 2 users are: - rach**********@rameliusresoures.com.au - nic*********@rameliusresources.com.au Are you able to assist with this? Kind Regards, Gaston Cheung Edited October 4, 2023 by Reymund Oyong Hide part of the email address Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 4, 2023 Official Nitronaut Report Share Posted October 4, 2023 Greetings @Gaston Cheung Thank you for reaching out through our Community Forums! I can see that you have submitted a support case regarding this issue and one of our support team members has responded with the steps to resolve it. I recommend sending your follow-ups or additional questions through the support ticket so we can assist you on time. Kind regards, Link to comment Share on other sites More sharing options...
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