Vitor Araujo Posted October 3, 2023 Report Share Posted October 3, 2023 Hi! My serial number isn't recognized by the system Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 5, 2023 Official Nitronaut Report Share Posted October 5, 2023 Hello @Vitor Araujo Thanks for reaching out to us! Please send me your serial number and a screenshot of the error message so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Rick Mckenna Posted October 6, 2023 Report Share Posted October 6, 2023 Hi! My serial number isn't recognized by the system - I have activations spare no one has replied to me ?? pls help !!!!!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 7, 2023 Official Nitronaut Report Share Posted October 7, 2023 Hello @Rick Mckenna Thanks for reaching out to us! Please send me the serial number you are trying to use and a screenshot of the error message so I can check. I look forward to your response. Link to comment Share on other sites More sharing options...
Vitor Araujo Posted October 7, 2023 Author Report Share Posted October 7, 2023 (edited) On 10/6/2023 at 2:10 AM, Leslie V said: Hello @Vitor Araujo Thanks for reaching out to us! Please send me your serial number and a screenshot of the error message so I can check. I cannot locate it using the email address that you provided. I look forward to your response. *********** Edited October 10, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
sonia song Posted October 8, 2023 Report Share Posted October 8, 2023 My serial number does not work...is not recognized. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 10, 2023 Official Nitronaut Report Share Posted October 10, 2023 On 10/8/2023 at 1:25 AM, Vitor Araujo said: *********** This is a version 12 serial number. I sent you direct message regarding this. Please note that we no longer support Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: https://www.gonitro.com/pro/upgrade I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 10, 2023 Official Nitronaut Report Share Posted October 10, 2023 On 10/8/2023 at 8:38 AM, sonia song said: My serial number does not work...is not recognized. Hello @sonia song You have a version 13 key. Please ensure you install version 13. You can get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps! Link to comment Share on other sites More sharing options...
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