Serial Number does not exist (but is DOES

[Rick Mckenna]

Serial Number:

 

trying to set up new computer 

 

it wont let me activate - but on the nitro page - it says i have ONE activation left

 

pls help 

Edited October 6, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello Rick,

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed.
And then get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.
 

[Rick Mckenna]

Hi thx for the follow up,

 

OK so I tried that - deleted the other version - downloaded from the link you sent and (repeatedly) got a message Nitro Pro Setup wizard has failed.

I 

I tried the Nitro clean up tool too - re booted and tried again - same mesaage 

 

thoughts appreciated thx 

[Leslie V]

Hello @Rick Mckenna

You can download the  full MSI installer from one of these links below:

     64 bit - https://install.nitropdf.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi
     32 bit - https://install.nitropdf.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x86.msi  

Please let me know if you have any questions.

[Rick Mckenna]

many thx that DID work

thx for the follow up

 

as a side note - the installation i had initially used was definaly downloaded from your site as NITRO 13 - but unbeknown to me actually  installed N14