sean@tunley.co.za Posted October 11, 2023 Report Share Posted October 11, 2023 Hello. I have a client with a few serial numbers that won't upgrade to Version 14. How do I got about upgrading the licences? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 11, 2023 Official Nitronaut Report Share Posted October 11, 2023 Greetings @sean@tunley.co.za Thank you for reaching out through our Community Forums! Kindly provide all the serial numbers that you would like to upgrade to version 14. Please note that we hide the serial number and other confidential details before approving the post. Thus, sending the serial number here is safe, and only the Nitronaut moderators can see and hide it before approving the post. Kind regards, Link to comment Share on other sites More sharing options...
sean@tunley.co.za Posted October 11, 2023 Author Report Share Posted October 11, 2023 (edited) Hi Reymund, Thanks for the help. Your Serial Number: 504************490 Your Serial Number: 504************752 Your Serial Number: 504************259 Your Serial Number: 504************755 Edited October 13, 2023 by Reymund Oyong Hide Serial numbers Link to comment Share on other sites More sharing options...
sean@tunley.co.za Posted October 13, 2023 Author Report Share Posted October 13, 2023 Hi Reymund, Customer has 3 days left on current licence. Please can you help Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 13, 2023 Official Nitronaut Report Share Posted October 13, 2023 Greetings @sean@tunley.co.za I have made the necessary adjustments to ensure that your customer can proceed with upgrading her existing licenses to version 14 through the Upgrade Portal. Please access our Upgrade Page again and then try to upgrade the provided serial number. Kind regards, Link to comment Share on other sites More sharing options...
sean@tunley.co.za Posted October 13, 2023 Author Report Share Posted October 13, 2023 Much Appreciated for the reply. It is still not upgrading me, as we own the licence. It is pushing me to a pay for the licence? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 17, 2023 Official Nitronaut Report Share Posted October 17, 2023 (edited) Greetings @sean@tunley.co.za Upgrading the existing license to the latest version will require a fee. The Upgrade Page should inform you that your serial numbers are eligible for a discounted upgrade to the newest version of Nitro Pro. Kind regards, Edited October 17, 2023 by Reymund Oyong Spelling Link to comment Share on other sites More sharing options...
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