Jump to content

Nitro Crashing

Julia McMurtry

Recommended Posts

  • Official Nitronaut

Hello @Julia McMurtry

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:

- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- Are there any specific files behaving this way? Or is it happening to all files?
- Are the files in a specific folder? If they are transferred, does the same thing happen?
- Please walk us through your specific step by step workflow so we can try to replicate the issue on our end.
- If you can also provide us with some files for testing please forward them to us.
- Please also send us a videocast or some relevant screenshots so we can have a better understanding of your process and the issue.

I look forward to your response.

Link to comment
Share on other sites

Julia McMurtry

I am using Nitro version 13 and have had no problems however yesterday everything I seem to do other than just view files crashes the system and I get and error saying: 

Our apoligies - software crashes are a drag and its our job to prevent them. Seems we failed sorry and need you help to address this. You can help by submitting the crash report. 

This is happening when I try and combine 2 files together. 

Also this morning my Nitro sign will not upload any new files to send for signing. I get an error saying Upload Failed - opps let us know what happened here. 

I use Nitro everyday and am really stuck. 

Please help. 



Link to comment
Share on other sites

Julia McMurtry

My version is

Happening to all files regardless of location. 

I click on combine and then the system crashes. 

With Nitro sign the files regardless of location will not upload. It has an uploading message and then no upload occurs and it says failed to upload. 

Link to comment
Share on other sites

  • Official Nitronaut

Hello @Julia McMurtry

Thanks for your message - I'm happy to assist you.

Sorry to hear you are getting this issue. In case the problem is something to do with the installation, can you please try the following for me:

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
(NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility
4. Reboot
5. Download and install 13.70 from here: https://www.gonitro.com/product-details/downloads

I would also like you to download the latest redistributable packages for Visual Studio 2015, 2017, 2019, and 2022. (VC_redist.x64.exe)
You can download the installer package here:

Please let me know how that goes.

Edited by Leslie V
Link to comment
Share on other sites

  • 3 months later...

Hi there, 

I am having the same issues.  Followed the steps above but my Nitro Pro still crashes when extracting documents.  

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.