Not recognizing serial number

[peter vigilante]

Hi, trying to active license on new PC, but the serial number doesn't active it, tied upgraded link and still not recognizing serial number, can you help

[Leslie V]

Hello @peter vigilante

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[peter vigilante]

Hi Leslie V,

Serial number ****

Laptop has retired, now I have new desktop PC, let me what version and what I need to do to activate Nitro Pro 

Regards 

Peter V

Edited October 19, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @peter vigilante

The key you provided is not a valid key purchased from our official website. 

[peter vigilante]

where do i purchase a valid key??

[Leslie V]

Hello @peter vigilante

You can purchase a valid license from our official page: https://www.gonitro.com/pricing

Please let me know if you have other questions.