Andres Olivares Posted October 12, 2023 Report Share Posted October 12, 2023 I am a satisfied customer of version 12. I was getting error 401 at start Nitro pro. Reading the support page I found an instruction to upgrade to version 13 in order to fix the problem. I did it but know the new version does not recognize my license. How do I go back to my previous version and should that fix the 401 problem? Link to comment Share on other sites More sharing options...
Andres Olivares Posted October 12, 2023 Author Report Share Posted October 12, 2023 I deinstalled version 13 and reinstalled version 12. Now I am getting error 401 everytime I start Nitro pro. Why is this happening? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 13, 2023 Official Nitronaut Report Share Posted October 13, 2023 Hello @Andres Olivares Thank you for your message. This particular issue is present in version 12. A patch has been released for it and it is included in the current version. Please note that we no longer support Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Let us know if you have other questions. Link to comment Share on other sites More sharing options...
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