Chong Wang Posted October 13, 2023 Report Share Posted October 13, 2023 (edited) Hi, I am trying to upgrade the following from Nitro 12 to 14. Serial number: *** Please let me know what I need to do. Edited October 13, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 13, 2023 Official Nitronaut Report Share Posted October 13, 2023 Hello @Chong Wang Thanks for contacting Nitro! I have made some modifications to your records to allow the upgrade. I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
Roy Mace Posted October 13, 2023 Report Share Posted October 13, 2023 I am also trying to upgrade my Nitro Pro software from version 13.33.2.645 to version 14. When I input my Serial Number 504960xxxxxxxxxxxx on the version 14 upgrade web page, I get the below message. Please advise as to how I get the software upgrade. Regards, Roy Mace r_mace@yahoo.com We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 14, 2023 Official Nitronaut Report Share Posted October 14, 2023 Hello @Roy Mace I have made the necessary changes, please try to upgrade again here: https://www.gonitro.com/pro/upgrade Cheers! Link to comment Share on other sites More sharing options...
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